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When do my member benefits begin?

Member benefits begin with the purchase of the current shipment. Tenure benefits are awarded to members and increase the longer you remain a member.

How do I add or modify bottles in my shipments?

This How-To Guide is a great resource. We’ll also include a direct link to available wines in each shipment notification. If you don’t see a particular bottle that you were hoping to add, please call our Wine Club team at 707-302-3635.

How do I switch clubs or add another club to my existing membership?

If you want to add an additional club to your existing membership, or you simply decide that one of our other wine clubs is a better fit for your palate, please call our Wine Club team at 707-302-3635.

How do I access my account?

Please click “Your Account” at the upper right corner of the website, then log in with your username and passwords to start enjoying your exclusive online member savings!

What happens if my shipment is returned?

The carrier will make three delivery attempts before returning your package. If a shipment is returned, we will contact you to schedule a new delivery date. A $25 return fee, plus the new shipping charges will be applied.

What are my shipping savings and details?

Club members now receive $25 flat rate ground shipping on their wine club orders. $40 flat rate shipping for 2-day air. Shipping included on all club orders beginning at the Preferred Membership Level (2+ years of membership) or with an order size of 6+ bottles.

Will I receive advanced notice of upcoming shipments?

Absolutely. We send email notifications approximately 10 days prior to charging your account for an upcoming shipment. Should you need to update your account information or delay a ship date, please notify us by the deadline provided in your notifications.

What states can you ship to?

Sometimes it’s easier to tell you where we can’t ship wine. You can find the most up-to-date list here.

How are my wines shipped?

We now have two shipping locations which means members in most cities receive their wines in 2-3 days via ground shipping. In states and seasons that are too hot to ship ground, we offer expedited shipping and ice packs.

When will I receive my first shipment?

Upon joining the club, you will automatically receive the most current shipment, according to the club shipment calendar.

Can I re-order an individual wine if I really enjoyed it?

Absolutely. In fact, we extend special 20% savings on the wines in your shipment for 30 days after your wine club shipment arrives, starting with the first bottle. We’ll even send you a special Promo Code for easy online re-ordering.

Do you use UPS or FedEx?

Unless you have already specified FedEx for your shipment, we ship our wines via UPS ground. If you’d like to request FedEx, please contact us at 707-302-3635.

Does someone have to be available to sign for the deliveries?

Yes, someone 21 years or older must be present to sign for the shipments. Shipping to a business address is encouraged, though not required. You may also provide a local UPS store or FedEx Hold at Location address to use and make arrangements for shipments to be received there on your behalf. Please note that we cannot ship to PO Boxes.

Can friends and family receive complimentary tours and tastings?

Members do receive four referral tasting passes to each winery per year. If you’d like to use one of your referral passes, please let us know when you’re booking the experience. If members are unable to join their group (and don’t want to use their referral passes), we are happy to extend 50% savings on tasting fees to club member guests, up to a party of 4.

Learn More About Our Clubs

Our memberships have plenty to offer. Select a category below to discover more.

Unique Membership

Interested in learning more about our newest membership? Epicurea celebrates the essential luxuries of life, and provides access to some of our most acclaimed bottlings.

Learn More

Prefer
a Subscription?

Check out our Hosted at Home subscription and get wine delivered to you each month.

Learn More

Have a Question of Need Assistance?

Please contact our team at (707) 302-3635 or by emailing wineclub@farniente.com

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