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Wine Club Specialist

Oakville, CA

Job Description:

Wine Club Specialist is responsible for providing a memorable brand experience, superb service and helpful sales support to wine club members across all Far Niente family of wine clubs. Our Wine Club Specialists ensure that our wine club members enjoy our wine, our events and our service resulting in membership tenure, and on-going referrals that build a growing community of engaged members over the long term.

Essential Responsibilities:
  • Build new and retain existing brand ambassadors through customer engagement, customer follow-up and by providing excellent customer service and creating a positive personal experience with strong follow-up and communication to club member inquiries, special requests, orders, cancellations and reservations – via email or telephone – in an accurate, positive and timely manner.
  • Process new wine club member sign-ups, wine orders and returns accurately, completely and promptly and send welcome communication.
  • Handle customer concerns in a positive, courteous, and expedient manner.
  • Communicate daily via phone/email with club members and fulfillment house regarding status of shipment, billing, and special handling or orders.
  • Proactive communication with winery hospitality and DTC teams, to assist them with wine club related issues when needed.
  • Proactively troubleshoot issues with club shipment and/ or customer complaints in a professional manner both internally and with the customer.
  • Manage and maintain database health (accuracy of members’ profile, maintaining active membership and updating information).
  • Assist members with the coordination of third-party shipments.
  • Ensure members are in the best club suited to their interests and needs.
  • In partnership with Lead Wine Club Specialist, manage will-call orders including but not limited to, notifying members when order is available for pickup and coordinating shipment(s) if the order is not picked up.
  • Achieve or exceed team membership, sales and customer satisfaction goals.
  • Attend all wine club events for both wineries; assist with the set-up and execution of all wine club events (coordinating RSVPs and ticket sales, wine pouring and sales, etc).
  • Host club members for tastings including but not limited to, private lunches, VIP tastings, winery dinners and other member experiences as directed, requiring some evenings and weekends.
Requirements:
  • Two years of previous similar work experience.
  • Proven computer literacy and familiarity with Microsoft office.
  • High attention to detail and superior customer service skills.
Our Story:

A dedication to winemaking in its highest form, paired with a focus on house style, vineyard ownership, social responsibility and legendary hospitality, has established Far Niente as one of the world's great wine estates and provided the foundation for growth of our other varietals.

Over the years, five exceptional wineries have been proudly added to the Far Niente Family of Wineries and Vineyards: Established in 1989, Dolce is the only American winery dedicated to producing a single late harvest wine. Our second Oakville winery, Nickel & Nickel, focuses on 100-percent varietal, single-vineyard wines from some of Napa Valley’s finest vineyard appellations. In 2007, we launched EnRoute, which is committed to crafting focused, textured Pinot Noir from the Russian River Valley. Bella Union specializes in creating a single Cabernet Sauvignon from carefully selected Napa Valley vineyards. And our latest launch, Post and Beam, represents craftsmanship, tradition, legacy and purity in winemaking.

We are an Equal Opportunity Employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Additional Information:

Date Posted: July 25 2022

Contact Information

Julie Secviar

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